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Emma Mattress Review

Thashmi Nadeeshani
Editor of Best Sleep Society
Last Update: March 26, 2025
Methodology
Methodology

Product Research: Our Process

At Best Sleep Society, we carefully analyze mattress features to understand how they affect sleep quality. Our research process helps us evaluate comfort, support, and durability. This guide provides insight into how we assess the sleep experience.
Evaluating Comfort and Support
Our marking matrix is a detailed scoring system that evaluates each mattress based on critical aspects like comfort, support, durability, and temperature regulation. Expert sleep testers conduct an extensive analysis that considers various body types and sleep positions, ensuring comprehensive and relevant ratings for a wide audience.
Long-Term Performance Assessment
As mattresses age, they may undergo wear and tear, potentially affecting their initial comfort and support. To address this, our long-term analysis includes feedback from users who have slept on the mattresses for extended periods. This allows us to evaluate how well the products perform in real-world use and whether they maintain their shape, support, and overall quality over time.
Why We Look at Additional Services
In addition to our in-house tests and analysis, we thoroughly evaluate customer service, warranty policies, and setup and delivery ease. These factors play a crucial role in overall consumer satisfaction. A positive experience from purchase to longevity reflects a brand's commitment to quality and customer care, completing our comprehensive product research approach.

Emma Original Mattress: More Sink Than Support?

Our Verdict

I tend to steer clear of products that do not publicize all of their customer reviews, but as there is growing curiosity around the brand, I finally decided to review the Emma Original mattress. For almost the same price for a queen as some of Best Sleep Society’s top recommended mattresses, this mattress did not stand out, and in my opinion, you’re better off investing in another mattress. With poor motion isolation that disrupted my sleep, low bounce and deep sinkage, Emma Original has been an unpleasant mattress testing experience.

I would not let the 365-night trial, their 10-year warranty, or even their significantly marked-down prices (which raises concerns about why the mattress is always on “sale”) mislead you. With superior performance and excellent breathability, The Endy Mattress can be an alternative option for you from a brand that takes transparency very seriously.
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Best Mattress in Canada 2025
9.44
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9.44
/10
The Endy Emma Original II
Price (Queen) $895 $687
Rating 9.44 5.87
Cooling
Motion Isolation 10/10 5/10
Pressure Relief 10/10 4/10

Emma Original Mattress: More Sink Than Support?

Emma Original Mattress: More Sink Than Support?

Overall Rating
5.87 /10
Things to Love
365-night trial
Things to Consider
Skews softer
Deep sinkage and lack of support
Poor motion isolation
Weak edge support
The serrated cover can be felt through the sheets
Trial Period
365 Nights
Warranty
10 Years
Price Range
$687
Mattress Type
Memory Foam
Firmness
3/10
Cooling
5/10
Motion Isolation
5/10
Pressure Relief
4/10
Support
5/10
Things to Love
365-night trial
Things to Consider
Skews softer
Deep sinkage and lack of support
Poor motion isolation
Weak edge support
The serrated cover can be felt through the sheets

Mattress Sizes & Prices

Size Price Dimensions
Twin $687 39″ x 75″ x 10”
Twin XL $725 39″ x 80″ x 10”
Full / Double $815 54″ x 75″ x 10”
Queen $942 60″ x 80″ x 10”
King $1260 76″ x 80″ x 10″
California King $1260 72″ x 84″ x 10”

Purchasing and Returns

One of the biggest downsides of the Emma Mattress is that you cannot purchase it in-store, which limits your ability to test it out before purchasing. Even with a 365-night trial, it is risky to invest in this mattress knowing that there are many complaints about diminishing support and sagging on this mattress. Customers also have complaints about the frustrating return process of Emma and not being able to receive refunds without difficulty.

Unboxing and First Impressions

The Emma mattress arrived at my doorstep in a beat-up box, and felt lighter than it should for a 10” mattress (which raises concerns on the quality of the mattress) Upon unwrapping, the mattress took 20-30 minutes to expand to its full shape, but the edges of the mattress looked somewhat wrinkled, which took away from the first impression. There was some off-gassing, which lasted almost 2 months even after airing it out in a spacious room.

Construction

1.  Airgocell® Foam

This foam layer is supposed to absorb sweat into the mattress so you don’t overheat during the night.

 

2. HALO® Memory foam

This memory foam layer should isolate motion and balance pressure points to support deep, uninterrupted sleep.

 

3. High Resiliency Xtra Foam

The base layer is meant to offer foundational support for the mattress.

 



 

Comfort

The lack of bounce may be the reason why Emma Mattress does not feel too comfortable, and it felt like a poorly constructed mattress to me. I didn’t receive adequate pressure relief and woke up with sore muscles most mornings. Emma claims to offer zoned support, yet I had a hard time keeping my spine aligned without sinking into the mattress. Unless you’re a lightweight sleeper, you’re likely to feel dissatisfied with the comfort level of this mattress. 



Firmness

As an all-foam mattress with 3 layers of low-quality foam, the lack of firmness did not surprise me. Emma Original II scores 3 out of 10 on our firmness scale, skewing soft. In my opinion, this is due to the lack of reinforcement from the foundational layer. The mattress starts sagging further with time, compromising the support. This firmness will most likely not be ideal for anyone except side sleepers and lightweight people. 

Motion Transfer

As with most other memory foams, Emma did a good job at isolating motion, and I did not feel most of my partner’s movements, even as a light sleeper. However, I could feel him getting in and out of bed sometimes. In our lab tests, we observed significant vibrations from movement across the mattress’s surface. If motion transfer is an important attribute you consider before investing in a mattress, then there are better alternatives that offer better performance in that area. 

Cooling

The Emma Original II underperformed in cooling more than any other memory foam I’ve tested. This mattress traps heat and does not wick away moisture from your body, making it the worst nightmare for hot sleepers. A thin layer of cooling gel foam and a poor-quality mattress cover will not be able to keep you cool and comfortable during hot seasons, so Emma could definitely improve their mattress construction for better cooling performance. 

Edge Support

While the mattress was expanding, I noticed that the edge of the mattress still looked quite unstable, and it continued to look somewhat wrinkly even after a few days. When I sat on the edge of the mattress, I could feel myself slowly sliding off, and lying on the mattress felt unstable as well. My partner tested both positions and felt he could fall off the bed while lying on the edge, therefore, I feel the edge support of this mattress did not live up to the expectations. 

Sinkage and Responsiveness

This mattress has deeper sinkage than most mattresses I’ve tested, making it unsuitable for a wide range of sleepers. To add to this, there is less bounce on the mattress, which takes away from the comfort. We noticed 6-7 inches deep sinking when my partner was lying on the mattress, indicating that Emma could cause discomfort for average to heavier weight individuals. The mattress response time was average, and it recovered from movements somewhat fast.

How does it suit different sleeping positions?

Side Sleepers

Some side sleepers who prefer softer mattresses will like the Emma Original II, but it is doubtful if it will provide them adequate support and pressure relief.  

Back Sleepers

The Emma does not offer enough support to keep the spine aligned and back supported, therefore, I would not recommend this mattress to back sleepers. 

Stomach Sleepers

Stomach sleepers should choose a firmer mattress that offers more support and keeps their midsection aligned to prevent pain and pressure. The Endy Firm would be a better alternative for them.

Combination Sleepers

Combination sleepers will benefit from the motion-isolating properties of this mattress, but it is doubtful if they will feel comfortable and supported by Emma. We recommend looking into better-quality mattresses that can cater more to their sleeping needs. 

Lightweight Sleepers

Lightweight people can feel comfortable on this softer mattress as they do not sink deep into the mattress or require as much support as other sleepers.

Heavy People

Heavier individuals should choose a firmer mattress with more support and durability and steer clear of mattresses that could sag and sink deep like Emma. 

Should You Buy the Emma Mattress?

The Emma Original II did not meet my expectations in comfort, support, and firmness, and it creates a sinking feeling for any average to heavier-weight individual. For almost a thousand bucks for a queen, this mattress does not perform nearly as well as similar-range mattresses from brands like Casper and Endy. The cooling performance was the most disappointing for me, which could leave hot sleepers in a pool of sweat every morning. 

Although the Emma mattress is on sale at most times, it necessarily doesn’t offer many selling features other than the 365-night trial. From the mattresses I’ve tested, I recommend The Endy and Casper Dawn mattresses for those who seek a comfortable and reliable all-foam mattress. You can choose these from multiple firmnesses, and they have better longevity, giving you more value for money. 

Please note: All prices referenced in this article reflect MSRPs and are accurate to the best of our knowledge as of February 1, 2025.

Frequently Asked Questions

What are the negatives of the Emma mattress?
Emma mattress lacks firmness, support, cooling, and edge support and could be unsuitable for many sleepers.
Is the Emma mattress discount code fake?
Emma offers discounts all year round, which was investigated by CMA in 2022 and was found to be misleading. (Source: @CMAgovUK) It also makes us question how much they have marked up their mattresses.
Which is better: Douglas vs Emma mattress?
Douglas and Emma both feature a softer firmness and lack support for back, stomach, and heavier-weighted sleepers.
Why is Emma mattress so hot?
Emma lacks significant cooling properties due to the poor construction of the mattress, which does not include a more dense cooling gel foam, while the mattress cover retains heat.
Why does my Emma mattress smell?
Emma mattress’ off-gassing lasted almost 2 months for me, causing my bedroom to smell unpleasant for quite some time. You will need to air it out in a spacious area to dissipate it faster.

How Emma Compares to Similar Mattresses

Emma Mattress

Endy Canada Logo

The Endy Mattress

Silk & Snow S&S

Casper Dawn

Rating

5.87/10

9.44/10

9.26/10

9.38/10

Firmness

Soft: 3/10

Medium-firm: 6.5/10

Medium-firm: 6.5/10

Medium-firm: 6.5/10

Material

Memory Foam

Memory Foam

Memory Foam

Memory Foam

Cooling

Best For

Lightweight sleepers, Short term use

Suits a wide range of sleepers

Suits a wide range of sleepers

Suits a wide range of sleepers

Read Review

Read Review

Read Review

About Our Author

Thashmi Nadeeshani
Editor of Best Sleep Society
Thashmi Nadeeshani
Editor of Best Sleep Society

Thashmi Nadeeshani is a sleep enthusiast and brings her extensive knowledge of the sleep industry to provide insights and educate consumers on their sleep journey. With a Bachelor's degree in Business Administration and a postgraduate in International Business Management, she pours her creative energy into engaging the readers with all things sleep. She has dedicated her role to elevating every person's sleep journey with well-informed decisions. As an individual who understands the importance of good sleep, she tests a range of sleep essentials and brings her authentic takes on reviews, comparisons, and guides for Best Sleep Society.

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