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Puffy Mattress Review - Cloud

Thashmi Nadeeshani
Editor of Best Sleep Society
Last Update: March 20, 2025
Methodology
Methodology

Product Research: Our Process

At Best Sleep Society, we carefully analyze mattress features to understand how they affect sleep quality. Our research process helps us evaluate comfort, support, and durability. This guide provides insight into how we assess the sleep experience.
Evaluating Comfort and Support
Our marking matrix is a detailed scoring system that evaluates each mattress based on critical aspects like comfort, support, durability, and temperature regulation. Expert sleep testers conduct an extensive analysis that considers various body types and sleep positions, ensuring comprehensive and relevant ratings for a wide audience.
Long-Term Performance Assessment
As mattresses age, they may undergo wear and tear, potentially affecting their initial comfort and support. To address this, our long-term analysis includes feedback from users who have slept on the mattresses for extended periods. This allows us to evaluate how well the products perform in real-world use and whether they maintain their shape, support, and overall quality over time.
Why We Look at Additional Services
In addition to our in-house tests and analysis, we thoroughly evaluate customer service, warranty policies, and setup and delivery ease. These factors play a crucial role in overall consumer satisfaction. A positive experience from purchase to longevity reflects a brand's commitment to quality and customer care, completing our comprehensive product research approach.

Puffy Cloud Mattress: Soft Like A Cloud, But Sinks Deep.

Our Verdict

Puffy Cloud, as the name suggests, feels like a cloud. However, for a whopping $2049 CAD for a queen, the performance of the mattress doesn’t justify its price point. Built with 10” height and 5 layers of memory foam, this mattress claims to be medium-firm, but I found it to be too soft. The cooling performance is underwhelming, while the deep sinkage makes it almost impossible to keep your spine aligned during the night.

In our tests, we observed a strong off-gassing smell that lasted 51 days - a concerning length of time, especially considering you only receive a 101-night trial. My suggestion is to invest in a better alternative, such as The Casper or The Endy Plush, which costs less but offers far better cooling, comfort, and support.
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Puffy Cloud Mattress: Soft Like A Cloud, But Sinks Deep.

Puffy Cloud Mattress: Soft Like A Cloud, But Sinks Deep.

Overall Rating
6.26 /10
Things to Love
Lifetime warranty
Things to Consider
More expensive than similar memory foam mattresses
Strong off-gassing
High motion transfer
Softer than most memory foam mattresses
Not recommended for sleepers above 200 lbs
Trial Period
101 Nights
Warranty
Lifetime
Price Range
$1649
Mattress Type
Memory Foam
Firmness
3/10
Cooling
5/10
Motion Isolation
5/10
Pressure Relief
5/10
Support
6/10
Things to Love
Lifetime warranty
Things to Consider
More expensive than similar memory foam mattresses
Strong off-gassing
High motion transfer
Softer than most memory foam mattresses
Not recommended for sleepers above 200 lbs

Mattress Sizes & Prices

Size Price Dimensions
Twin $1649 39″ x 75″ x 10”
Twin XL $1679 39″ x 80″ x 10”
Full / Double $1679 54″ x 75″ x 10”
Queen $2049 60″ x 80″ x 10”
King $2349 76″ x 80″ x 10″
California King $2349 72″ x 84″ x 10”
Split King $2608 76″ x 80″ x 10

Purchasing and Returns

You can purchase Puffy Cloud online on their website, but there is no method to test the mattress in-store before you buy. Upon receiving your mattress, there is a 101-night trial to return it if you’re not satisfied with it. The returns are limited to a lifetime maximum of two.

Unboxing and First Impressions

Puffy Cloud arrived at my doorstep in a compact box. The mattress did not feel too heavy, which was surprising as they make it look luxurious on their website. My biggest regret was unwrapping it in my tiny bedroom, as the off-gassing was stronger than anything I’ve experienced before, immediately filling up my living space with an unpleasant odour. Not only did this compromise the quality of air, but it gave me and my husband strong headaches and occasional coughing. The first impression of the mattress was far from amazing. 

Construction

1.  Airgocell® Foam

This foam layer is supposed to absorb sweat into the mattress so you don’t overheat during the night.

 

2. HALO® Memory foam

This memory foam layer should isolate motion and balance pressure points to support deep, uninterrupted sleep.

 

3. High Resiliency Xtra Foam

The base layer is meant to offer foundational support for the mattress.

 



 

Comfort

Puffy Cloud sounds like heaven, but the comfort of this mattress left me underwhelmed. It is difficult to maintain a neutral spine as the mattress sinks deep, and there is too little support for mid to heavy-weight range sleepers. I did not feel any exceptional pressure relief, and due to the over-contouring, I woke up with back pains most mornings. 

Firmness

Puffy Cloud scored 3 out of 10 on our firmness scale, leaning toward a softer mattress. This level of firmness is unable to provide ample support for back and stomach sleepers, as well as heavier individuals. Even as a side sleeper, I felt my body being over-contoured to the point that it caused discomfort for me, so I would say this mattress is only suitable for those who prefer an extremely soft mattress.

Motion Transfer

Puffy did not seem to offer enough motion isolation for undisturbed sleep, and as a light sleeper who can feel almost any movement around me, this was frustrating for me. I woke up several times at night when my partner tossed and turned, and I felt exhausted by morning. As shown in our experiment, dropping an item onto the surface of the Puffy Cloud mattress results in a high level of vibration across the mattress. If you share your bed with someone, I recommend you look into mattresses with better motion isolation than the Puffy Cloud. 

Cooling

Puffy Cloud did a fairly good job at cooling. The cover was cool to the touch and stayed breathable at night, and the foam did not trap heat as some other memory foams like Juno and Emma did. My husband is a hot sleeper, and he was able to sleep restfully on this mattress. However, the surface temperature of this mattress took a long time to fully dissipate after body heat tests, so I am hesitant to recommend the cooling capabilities for summer months or for spaces without air conditioning.



Edge Support

Puffy Cloud did not disappoint at first in edge support, but my biggest concern was how fast the support around the perimeter kept diminishing. Initially, when I tested the edge support, the mattress held well while sitting or lying down on it, but a month later, I felt myself slipping off. This is probably an indication that this mattress is not as durable as other mattresses like The Casper and The Endy.

Sinkage and Responsiveness

The sinkage on this mattress is possibly the biggest reason to steer clear of this mattress. Unless you’re lightweight or a side sleeper who prefers softer mattresses, I believe the deep sinking can cause discomfort for anyone. I noticed 6-7 inches deep sinking while lying on the mattress, and it kept getting worse to the point where there were imprints of where I slept that never fully recovered. Adding to that, the responsiveness of the mattress could be improved, as it took a while to recover from any movements.

How does it suit different sleeping positions?

Side Sleepers

Some side sleepers who prefer softer mattresses will like the cloud-like softness of Puffy, but they may not receive ample pressure relief and support from this mattress. 

Back Sleepers

Puffy Cloud does not offer enough support to keep the spine aligned and back supported, therefore, I would not recommend this mattress to back sleepers.

Stomach Sleepers

Stomach sleepers should choose a firmer mattress that offers more support and keeps their midsection aligned to prevent pain and pressure. The Casper and The Endy are both better alternatives for them.

Combination Sleepers

Combination sleepers can feel disruptions to their sleep by extreme motion transfer on this mattress, and they would prefer a more responsive mattress that can adapt and recover from their movements faster. 

Lightweight Sleepers

Lightweight people can feel comfortable on this softer mattress as they do not sink deep into the mattress or require as much support as other sleepers. 

Heavy People

Heavier individuals should choose a firmer mattress with more support and durability and steer clear of mattresses that could sag and sink deep. I recommend looking into options such as The Endy Firm, and Casper Dawn Extra Firm

Should You Buy the Puffy Cloud Mattress?

Puffy Cloud performed decently in cooling and edge support, but considering the lack of firmness, deep sinkage, diminishing support, and poor performance in motion isolation, there are many alternatives on the market for a fraction of the price you pay for this mattress. After about one month’s use, I felt like this mattress had significantly sagged in many areas. The off-gassing took almost two months to dissipate completely, which could cause respiratory issues for some. 

Although Puffy Cloud advertises a lifetime warranty, you can only do up to two replacements for your purchase, making the warranty as obsolete as it can be. For more than 500 bucks less, you can invest in a mattress like The Casper or The Endy Plush, which will last you a long time and offer great support, comfort, motion isolation, and durability. 

 

Please note: All prices referenced in this article reflect MSRPs and are accurate to the best of our knowledge as of February 1, 2025.

Frequently Asked Questions

Is Puffy Cloud a good mattress?
Puffy Cloud lacks firmness, support, motion isolation and durability, so it is suitable for short-term use or for those who prefer softer mattresses.
How long does a Puffy mattress last?
Puffy Cloud started sagging and diminishing support for me after one month of use.
Is Puffy Mattress Canada owned?
No, Puffy is an American-owned company
Can you flip a Puffy Mattress?
No.
Does the Puffy Mattress sag?
Puffy started sagging after a month, and there were visible areas of sagging that did not recover.

How Puffy Compares to Similar Mattresses

Puffy Cloud

The Casper

Silk & Snow S&S

Endy Canada Logo

The Endy

Rating

6.26/10

9.40/10

9.26/10

9.44/10

Firmness

Soft: 3/10

Medium-firm: 6.5/10

Medium-firm: 6.5/10

Medium-firm: 6.5/10

Material

Memory Foam

Memory Foam

Memory Foam

Memory Foam

Cooling

Best For

Lightweight sleepers, Short term use

Suits a wide range of sleepers

Suits a wide range of sleepers

Suits a wide range of sleepers

Read Review

Read Review

Read Review

About Our Author

Thashmi Nadeeshani
Editor of Best Sleep Society
Thashmi Nadeeshani
Editor of Best Sleep Society

Thashmi Nadeeshani is a sleep enthusiast and brings her extensive knowledge of the sleep industry to provide insights and educate consumers on their sleep journey. With a Bachelor's degree in Business Administration and a postgraduate in International Business Management, she pours her creative energy into engaging the readers with all things sleep. She has dedicated her role to elevating every person's sleep journey with well-informed decisions. As an individual who understands the importance of good sleep, she tests a range of sleep essentials and brings her authentic takes on reviews, comparisons, and guides for Best Sleep Society.

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